Clearing the Logs If vRO Not Showing New Logs

Mindwatering Incorporated

Author: Tripp W Black

Created: 07/06/2020 at 06:23 PM

 

Category:
VMWare
vRO - VCAC

Task:
Once is a while, new logs do not always show the current workflows. Strangely, deleting old workflow logs "fixes" the issue.

Note:
This is not a fix. Deleting the lucene vRO logs is a dubious work-around, that just seems to have worked.


Steps:
$ ssh root@myvro.mindwatering.net
# cd /var/log/vco/app-server/
# ls -l
. . .
scripting.log_lucene123424215-abcd-1234-ab12512352ad
scripting.log_lucene123424215-bbcd-1234-ab12512352bd
scripting.log_lucene123424215-cccd-1234-ab12512352ad
scripting.log_lucene123424215-dccd-1234-ab12512352ed
. . .
# service vco-server stop
# rm -rf scripting.log_lucene*
# service vco-server start

Wait for services to come back up.


If you need to export a support bundle:
# cd /root/
# mkdir tmp
# vamisupport
<wait a long while>

Notes:
- The vamisupport folder will make a folder like: vami-support.19876, then create a tgz file from contents.
- Use Filezilla or another utility to transfer the folder of files and upload to VMware.

You can also do from the vRA console:
https://servername.mindwatering.net:5480
vRA (tab) --> Logs (tab) --> Create Support Bundle (button).


Site: sftpsite.vmware.com
inbound/inbound
Add SR number --> Next (button) --> drag-and-drop file to upload.

Click either New Directory if this is the first upload, or Change Directory, if not. --> Paste number part of SR (leaving off SR space) into the pop-up field.
If you clicked New Directory above, now click Change Directory this time, and paste the number again.
The path in the left corner will be updated to say / 12345687123.
Click the Upload button, and select the file. Then wait.






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